My services are rooted in the commercial functions of omni-channel, international retail but are relevant for all consumer-facing organisations, large or small; across all sectors and ownership models, including not for profit. I also help suppliers and brands sharpen their pitches and delivery to retailers. From a workshop to a strategic review and from a day assignment, to a long-term advisory role, this varied approach provides clear deliverables and an external objective view to boards and operational teams.
From diagnosis and strategy to delivery, I lead client teams and/or selected associates to deliver these key services:
STRATEGY & VISION
STRATEGY & VISION
Communicating a consistent customer proposition
Transformational change: customer, people, operations
OPERATIONS
OPERATIONS
Cross-functional process efficiency improvement
System evaluation, selection and design
eg: WSSI
SALES & PROFITABILITY
SALES & PROFITABILITY
Setting a profitable channel strategy and optimising cash
Advising own managed brands on how to present to retailers /
maximising channels
PEOPLE
PEOPLE
Leading and facilitating workshops and masterclasses
C level consult to directors and
mentoring leaders
I work with a trusted group of associates, who share the same values and can offer a broad range of specialist knowledge and expertise, as each project requires. This enables me to adjust the resource level according to the scope and scale of the project. I believe that every business is unique. I don’t apply a standard model but pick from our broad experience the right elements that will unlock the potential in each business.
I have some fundamental principles that underpin everything I do:
I understand each business’s purpose and strategy, helping to define and re-define it.
I balance financial performance with “what’s in it for the customer” in every recommendation.
I extract the insight from data to illuminate business performance.
I simplify the complex to provide clarity.
I always ask how we can add value to a business or person and will be honest if I can’t.