SERVICES

My services are relevant for all consumer-facing businesses, large or small; commodity or lifestyle. My services are rooted in the commercial buying and merchandising functions of omni-channel international retail. I also help suppliers and brands sharpen their pitches and delivery to retailers. From a workshop to a strategic review and from a day assignment to a long-term advisory role, this varied approach provides clear deliverables and an external objective view to boards and operational teams. From diagnosis and strategy to delivery,

I lead client teams and/or selected associates to deliver these key services:

SERVICES

My services are rooted in the commercial functions of omni-channel, international retail but are relevant for all consumer facing organisations, large or small; across all sectors and ownership models, including not for profit. I also help suppliers and brands sharpen their pitches and delivery to retailers. From a workshop to a strategic review and from a day assignment to a long-term advisory role, this varied approach provides clear deliverables and an external objective view to boards and operational teams. From diagnosis and strategy to delivery, I lead client teams and/or selected associates
to deliver these key services:

STRATEGY & VISION

Defining clarity of purpose and setting a vision

Communicating a consistent customer proposition

Transformational change: customer, people, operations

OPERATIONS

Omni-channel operating model development and systems road map

Cross-functional process efficiency improvement

System evaluation, selection and design eg: WSSI

SALES & PROFITABILITY

Building a benefits case and CAPEX proposal

Setting a profitable channel strategy and optimising cash

Advising own managed brands on how to present to retailers / maximising channels

PEOPLE

Organisational structures, role profiles and RACIs

Leading and facilitating workshops and masterclasses

C level consult to directors and mentoring leaders

HOW I WORK

I work with a trusted group of associates, who share the same values and can offer a broad range of specialist knowledge and expertise, as each project requires. This enables me to adjust the resource level according to the scope and scale of the project. I believe that every business is unique. I don’t apply a standard model but pick from our broad experience the right elements that will unlock the potential in each business.

I have some fundamental principles that underpin everything I do:

I understand each business’s purpose and strategy, helping to define and re-define it.

I balance financial performance with “what’s in it for the customer” in every recommendation.

I extract the insight from data to illuminate business performance.

I simplify the complex to provide clarity.

I always ask how we can add value to a business or person and will be honest if I can’t.

“In uncertain times, the most important thing is to focus people on what they can control and give them confidence that there is a plan for what they can’t.”

Sarah Morris