HOW WE WORKED TOGETHER
Having been appointed separately by El Corte Inglés to help them introduce a merchandise function, First Friday and I have shown how effectively suppliers can work together when they put their clients first.
First Friday has provided deep expertise in programme and change management as well as merchandising, identifying the appropriate focus at each stage and building collaboration among senior management. They have provided independent workstream leadership to develop the B&M target operating Model, working with the business to create operationally practical and pragmatic processes, supporting the business to implement them and to build buy in.
First Friday have worked with ECI to build the understanding of the connectivity between the organisational design and processes creating bespoke assessment criteria to enable identification of the